Support
Troubleshooting and FAQs
Aperio Wireless FAQs
Aperio Wireless FAQs
Do Corporate 1000 credentials require any special configuration cards or PAP tool configuration to support?
What product certifications are required to ship globally?
Why would a person use the non-paired Aperio kits instead of factory-paired kits?
Who can sell and install APERIO® locking devices and communication hubs?
Are the locking devices that support multiCLASS SE credentials capable of reading the secure sector of a MIFARE/DESFire EV1 card credential?
Where are the data sheets, installation/technical manuals, price books, product catalogs, technical drawings and CSI formatted product specifications located?
How is the Aperio Hub powered?
Is the Aperio hub plenum rated?
What are the functional environmental parameters of the Aperio hub?
What type of security encryption does the Aperio hub use?
What are the parameters of Aperio hub’s wireless coverage pattern?
Do APERIO® communication hubs support external antennas?
How does the external antenna affect the coverage area of the APERIO communication hubs?
Can factory “Pre-Paired” APERIO® Wiegand 1:1 communication hubs be “Un-Paired” in the field to support more than one APERIO® locking device?
Can I purchase the APERIO® communication hubs through traditional distribution channels?
Are APERIO® communication hubs network addressable?
Will solar tinting on windows affect Aperio wireless coverage patterns?
What is the iCLASS Elite Program?
What are the benefits of the iCLASS Elite Program?
Does my company qualify to participate in the iCLASS Elite Program?
Will using the iCLASS Elite Program extend the lead-times on my card orders?
How long does it take to establish an iCLASS Elite Custom Authentication Key?
Are there any costs associated with participating in the iCLASS Elite Program?
How do I enroll to participate in the iCLASS Elite Program?
Should more than one person at my company manage the iCLASS Elite Format?
Who may add or delete HID direct customers from the authorized purchasing list?
Is there a specific part number associated with the use of the iCLASS Elite Format?
What is the difference between Standard Security and High Security iCLASS systems?
What are the commonalities between High Security and Elite systems?
What is the difference between High Security and Elite systems?
How does a Standard Security or a High Security System affect the reader behavior?
Can a Faraday cage affect the communication between an Aperio hub and lock?
Can a metal door affect the communication between an Aperio hub and lock?